On December twentieth, 2023, InMotion Internet hosting and our household of manufacturers made a change to a brand new asynchronous messaging.
Since that point, we’ve been testing and updating our Helpdesk to make your expertise with our providers higher. Nevertheless, after rigorously evaluating your suggestions, we’ve realized that this alteration has not supplied the help and comfort we intention for.
We perceive that for a few of you, this replace in our dwell chat service was difficult, and we sincerely apologize for any inconvenience or frustration it might have brought on. Our most important aim has all the time been to provide the absolute best customer support expertise, and on this occasion, we acknowledge that we fell wanting your expectations.
So, we’re happy to announce an instantaneous reversion to our earlier dwell chat system, efficient February thirteenth, 2024. Our chat system is offered 24/7, as all the time, to make sure your questions are being answered. Moreover, we need to guarantee you that we’re actively working via open tickets it’s possible you’ll have already got with us to supply the very best help.
We need to specific our gratitude on your persistence and understanding all through this course of. Your suggestions has been invaluable in serving to us establish areas for enchancment, and we’re dedicated to repeatedly refining our providers to raised meet your wants. If you want to go away any further suggestions for us, you’ll be able to attain out on to our Buyer Success Supervisor at ashleyne [at] inmotionhosting [dot] com.
Transferring ahead, you’ll be able to count on the identical stage of devoted help and world-class customer support that you just’ve come to count on from us.