Immediately, I’m extraordinarily excited to announce that WPBeginner Development Fund has taken an funding stake in GrooveHQ, a top-rated buyer assist assist desk software program.
Over 2,000+ companies around the globe use Groove’s assist desk software program to supply best-in-class buyer assist at scale with streamlined workflows and fewer stress.
About GrooveHQ
GrooveHQ is a straightforward but highly effective assist desk software program designed to assist companies ship distinctive customer support with extra confidence and fewer stress.
It comes with all of the important buyer assist instruments like shared inbox, dwell chat, good workflows, reporting, integrations, and a few actually cool AI options that may prevent time.
What I actually like about Groove is that it provides you the whole lot that you must ship world-class buyer assist with out the excessive prices or complexity that include different assist desk software program.
That is the principle motive why 1000’s of enterprise homeowners throughout all industries, together with service companies, eCommerce, SaaS / software program, in addition to brick-and-mortar companies, are switching to Groove for his or her enterprise.
Here’s a fast breakdown of what you’ll get with Groove:
A Highly effective Shared Inbox to Streamline Assist
With Groove’s Shared Inbox, you’ll be able to keep on high of your group’s conversations by organizing, prioritizing, and fixing buyer requests from a number of communication channels, like Gmail or forwarded e-mail, in addition to your social media channels.
To make issues even higher, Groove seamlessly integrates with the enterprise instruments you employ, similar to Shopify, Stripe account, and extra, so you’ll be able to see all of the related buyer data proper subsequent to the dialog and supply distinctive customer support at scale.
Groove additionally comes with good group delegation, assignments, personal notes, collision detection, @mentions, and mainly the whole lot that you must streamline your buyer assist.
Sensible Workflow Automations to Save Time
Groove affords good guidelines and automations that will help you velocity up your workflow and save time.
For instance, you’ll be able to routinely categorize conversations, assign them to your group members, set a time-based deadline, and extra.
In addition they have Sensible Folders, which let you create customized views for sure varieties of conversations so you’ll be able to remedy buyer points sooner and ship world-class assist.
Centralized Buyer Assist Reviews to Observe & Enhance KPIs
Tremendous-tune operations and enhance productiveness by monitoring and optimizing your group’s efficiency.
Its centralized dashboard provides you detailed insights into the whole lot that you must find out about buyer conversations, which incorporates Inbox and efficiency metrics, group analytics, limitless reporting historical past, and extra.
Simple Data Base Builder
We all know from expertise that having an excellent assist data base is confirmed to considerably cut back buyer assist requests.
Groove affords a straightforward data base builder, so you’ll be able to shortly launch assist docs and customise them the best way you need. Plus, you can also make your data base public, limit guests, or authorize particular customers through your API.
Get Extra Carried out with Groove AI
Groove’s AI enables you to immediately create completely formatted replies.
With its auto-generated summaries, you’ll be able to shortly study buyer points from the assist requests you obtain with out having to learn the complete thread phrase by phrase.
Groove can also be shipped with AI writing instruments that enhance your writing, repair spelling and grammar, simplify language, and extra.
Highly effective Assist Desk Options With out the Excessive Prices
The perfect half about Groove is that you simply get all of the highly effective assist desk options with out the excessive expense of a few of its opponents, like Zendesk or Assist Scout.
For instance, should you use Assist Scout, you can immediately cut back your prices by 40% by merely switching to Groove.
Equally, should you use Zendesk, switching to Groove can save your prices by 37%, and should you use Entrance, Groove can cut back prices by a whopping 80%.
In a nutshell, should you’re on the lookout for inexpensive assist desk software program for your small business, then Groove is the proper resolution.
I do know that we’re within the means of switching to Groove already for our companies.
Background Story
During the last 12 months or so, we’ve got been more and more annoyed with our present assist desk software program, Assist Scout. The product has gotten more and more extra complicated, the reporting has turn into unreliable, and our prices proceed to go up yearly. Our group is consistently working into new bugs similar to workflows not working, discovering foolish limits just like the # of tags you’ll be able to have in a single account, API limits, and many others.
So, I began speaking with different enterprise homeowners within the WordPress trade to see what they had been doing, and it turned out that many others had been annoyed with Assist Scout as properly and had been trying to change.
I additionally researched the complete market and talked with buddies who had been utilizing quite a few different assist desk software program options like Zendesk, Intercom, Entrance, and many others.
One factor that grew to become clear to me was that nobody was proud of the worth they had been paying for his or her respective assist software program, particularly since virtually each instrument had its personal limitations and quirks.
Why does assist desk software program should be so outrageously costly? I requested, in my frustration.
As I saved researching, I got here throughout Groove by way of a buddy’s suggestion.
At first look, the web site jogged my memory of Basecamp. I shortly checked out their pricing, and it was refreshing to see that that they had very inexpensive pricing, far decrease than most different opponents. I additionally actually preferred that their footer mentioned: Self funded, worthwhile and proud.
So I made a decision to strive their 7-day free trial, and I used to be impressed by the product. I actually cherished how clear and easy the workflow was.
I mentioned to myself, it will be nice if we might simply purchase Groove and make it a part of the Superior Motive household.
I seemed up the founder, Alex Turnbull, and noticed that he had been constructing Groove for over 10 years. From his numerous social media and weblog posts, I obtained to study extra concerning the firm and actually preferred that that they had related enterprise values as us. I requested our acquisitions group to achieve out and see if Alex can be concerned about promoting.
After a couple of conversations, it grew to become clear that Alex didn’t wish to promote the enterprise as a result of he cherished what he was doing. Nonetheless, he was open to a strategic investor & advisor that would are available to assist him develop the enterprise to the following stage.
That’s precisely what our WPBeginner Development Fund does. Together with the monetary funding, I companion with entrepreneurs and assist them develop their companies utilizing our years of expertise and development playbooks.
Since we had been in good alignment, I made a decision to spend money on Groove and produce them into the WPBeginner household.
Our mission at Groove is to assist eliminate dangerous customer support from the world by offering the best-in-class customer support instruments, group, and coaching so you’ll be able to ship distinctive customer support with extra confidence and fewer stress.
I met with Alex in particular person to do our strategic planning, and I’m very excited for the 12 months forward.
To not point out, you recognize it’s going to be BIG once we had been capable of get congratulations from NASDAQ group on their billboard in Time Sq. in New York Metropolis.
That is undoubtedly a reasonably thrilling second for me.
At Superior Motive, we’ve got years of expertise constructing widespread WordPress plugins and SaaS merchandise which might be utilized by over 25 million web sites, together with WPForms, AIOSEO, MonsterInsights, and plenty of extra.
To not point out, our WPBeginner Development Fund portfolio corporations like MemberPress, Formidable Varieties, Fairly Hyperlinks, Wholesale Suite, Uncanny Automator, and others have seen large development through the years.
Sharing our mixed data with Groove will assist all of us higher serve the bigger WordPress group.
They are going to be becoming a member of me at our subsequent Mastermind.
As all the time, thanks a lot on your continued assist of WPBeginner.
WPBeginner and Superior Motive wouldn’t be right here with out YOU, and I simply wish to say how a lot I respect all of you.
And I look ahead to persevering with serving you and the bigger WordPress / net ecosystem for years to come back.
Sincerely,
Syed BalkhiFounder of WPBeginner
P.S. Need us to accumulate or spend money on your WordPress enterprise? Study extra concerning the WPBeginner Development Fund.